Dedicated Client Support

Find resources, get technical help, or reach out to our support team.

1. Get Instant Answers (Self-Service)

Before reaching out, please check our self-service resources. Many common issues and questions regarding our POS, ERP, and Cloud platforms are answered here.

Knowledge Base / FAQs

Search our library for guides, tutorials, and frequently asked questions on system setup, troubleshooting, and user management.

Search FAQs

Video Tutorials

Access short videos demonstrating core functions of MogiTech systems, including inventory updates and running financial reports.

Watch Tutorials

System Documentation

Download comprehensive user manuals and technical documentation for your custom-built software and integrated platforms.

View Documentation

2. Contact Our Support Team

For technical issues or priority requests not covered by our resources, please contact us via the following channels.

Email Support (Best for non-urgent issues)

Send a detailed description of your issue, including screenshots or error logs, to our dedicated support mailbox.

support@mogitechglobal.com

Send Email

Phone Support (Urgent technical issues)

For critical outages or immediate technical emergencies, call our support line during office hours.

+254 768 569 357

Hours: Monday - Friday, 8:00 AM - 5:00 PM EAT

Submit a Ticket

Log into your Client Portal to submit, track, and manage all your technical support requests.

Go to Client Portal

3. Service Level Agreement (SLA)

Our commitment to response times and resolution quality is governed by your client contract's Service Level Agreement (SLA).

"We prioritize critical issues to ensure maximum uptime for your business-critical MogiTech systems."

If you have an active maintenance contract, please refer to your agreement for specific guaranteed response and resolution times based on issue severity.

Review Terms of Service