Service Specification
Managed IT Support & Helpdesk
Your dedicated remote IT department, ensuring maximum uptime and productivity.
Strategic Overview
Downtime costs money. Our Managed IT Services provide you with a full IT department at a fraction of the cost. We proactively monitor your servers, update your software, secure your endpoints, and provide instant helpdesk support to your staff. Focus on your business goals while we keep the lights on and the systems running.Success Metrics
Support Metrics:
- < 15 min Response Time
- 90% First Call Resolution
- Reduced IT Overheads
What's Included
Our comprehensive solution is designed to cover every aspect of your requirements.
- 24/7 Helpdesk Support
- Remote Monitoring & Management (RMM)
- Patch Management & Updates
- Hardware Procurement & Setup
- Vendor Management
Implementation Roadmap
Onboarding
Installing agents and cataloging all IT assets.
Stabilization
Fixing immediate issues and updating patches.
Monitoring
24/7 tracking of server health and network status.
Optimization
Quarterly reviews to improve speed and security.
Technologies Used
TeamViewer
Jira Service Desk
Slack Integration